Customer & Client Relations:
Providing direct service to diverse retail and commercial customers, including high-value clients, enhancing communication and relationship management skills.

Account & Order Management:
Processing purchases, credits, and account transactions, demonstrating attention to detail and administrative efficiency.

Administrative & Compliance Responsibilities:
Managing sensitive paperwork, handling phone and email inquiries, and coordinating logistics, showcasing strong organisational skills.

Team Coordination & Stakeholder Engagement:
Serves as a key point of contact for delivery couriers and trade clients, collaborating across departments to ensure smooth operations.

People Management & Leadership:
Managed teams of up to 12 employees, fostering a productive and positive work environment.

Workforce Planning & Rostering:
Created and managed department rosters aligned with business targets, ensuring efficient staffing.

Employee & Customer Relations:
Provided support to both customers and team members, resolving inquiries and ensuring high satisfaction.

Compliance & Operational Standards:
Ensured adherence to food safety regulations and managed stock rotation, stocktake, and loss prevention.

Communication & Relationship Management:
Serve as the primary point of contact for parents, coaches, and club officials, ensuring clear and effective communication.

Logistics & Compliance Coordination:
Manage team operations, including scheduling, player registration, and adherence to club and league policies.

Social Media Branding:
Develop and implement communication strategies to engage stakeholders and promote the club’s brand, a key HR function in employer branding and employee engagement.

Community Engagement & Conflict Resolution:
Foster a positive team environment by addressing concerns, resolving issues, and strengthening relationships between players, parents, and staff.

Human Resource Management Foundations:
Introduction to HR principles, including employee relations, workforce planning, recruitment, and workplace behaviour. Business Law & Ethics: Understanding legal frameworks, ethical decision-making, and corporate responsibility in business operations. Organisational Behaviour & Leadership: Exploring how individuals and teams function within businesses, with a focus on leadership, motivation, and workplace culture.

Core Business Knowledge:
Fundamental courses in accounting, finance, economics, marketing, and management, providing a well-rounded understanding of business operations.

Data Analysis & Decision-Making:
Developing skills in business analytics, data interpretation, and informed decision-making to drive business strategies.

Communication & Professional Development:
Enhancing the written and verbal communication, teamwork, and problem-solving skills essential for business professionals.